Privacy Policy

CAREWINDOW™, INC.

PRIVACY POLICY

Welcome to CareWindow!  We are excited to have you here!

Commitment to transparency is one of our founding principles.  We know you care about your privacy as we wanted to share some information with you about how we will collect, use, and share the data you provide to us as you’re visiting.

THE BASICS

This policy applies to information we collect when you use carewindow.com (the “Service”).  This privacy policy describes how CareWindow, Inc. (“CareWindow”, the “Company”, “we”, or “us) collects, uses, and shares service-related information about you.  It does not apply to data or information about you that is collected or received outside of this Service (“non-service data”), except to the extent that non-Service data is combined with data or information collected by us via the Service.

WHAT WE COLLECT

When you create an account with us, we may ask you to provide personal information.  Depending on the activity you’re attempting to complete, this may include any of the following:

  • Name
  • Email address
  • Phone number (mobile, home, or both)
  • Mailing address
  • Date of Birth
  • Credit Card information
  • Other information you may choose to provide
  • Searching and Service engagement activity

WHY WE COLLECT IT

We will use the data you provide to us only as necessary for the purpose(s) for which we obtained it.  We may use it for some or all of the following purposes:

  • To facilitate the creation of, maintain and secure your Service account
  • To customize and personalize the advertising and other content we deliver to you
  • To provide you with consumer-based services – this may include responding to your complaints, providing Service updates and support, and general other feedback about our Service
  • To fulfill requests you make to us or to send you information you asked to or agreed to receive
  • To measure and analyze Service usage and enhance your CareWindow experience
  • To engage you more fully in our Service -this may include specific communication with you about other ways our Service might be used to your advantage




HOW WE PROTECT IT

CareWindow believes in privacy and security.  In accord with industry standards, we have implemented security safeguards designed to protect the personal information that you provide to us.  Access to your data on our Service is password protected. Data such as credit card information is protected by SSL encryption when it is exchanged between your web browser and our Service.  We maintain physical, electronic, and administrative safeguards to protect against the misuse or disclosure of your information. This means that we will occasionally ask you for proof of identity.

We regularly monitor our Service for possible vulnerabilities and attacks.  The internet, however, is not a 100% secure environment and we cannot ensure or warrant the security of any information you share with us.  We will do our best to protect it, but there is no guarantee that the information may not be accessed, disclosed, altered, or destroyed by beach of any of our physical, electronic, or administrative safeguards.

Please remember to protect the security of your log in information.

HOW WE USE IT

We will use your information to improve and develop the CareWindow platform, and as otherwise noted in this Privacy Policy.  This may include:

  • Enabling you to use and access our Service
  • Enabling you to communicate with other Service users
  • To operate, protect, improve, and optimize our Service and your experience, such as by performing analytics and conducting research
  • To personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, history and/or preferences
  • To provide consumer-based service, as noted above
  • To contact you, where you request information or a response from us
  • To block disruptive use
  • Fraud detection and prevention, and
  • Any other use you authorize at the time

If CareWindow proposes to use your personal information for any other reason, we will ensure that we notify you first.

HOW WE SHARE IT

CareWindow may share information we collect or receive in a variety of ways, including:

  • When you give us permission to share it (for example, by clicking “yes” in response to a message such as “share my email with this provider”)
  • When you participate in community and social networking features on our Service, where you elect to make public or share
  • If we contract with third parties to provide specialized services to us, such as the processing of credit cards or bulk emails.  These third parties are authorized to use your data only as necessary to provide the contracted services to us. They are not authorized to use your data for their own benefit.
  • If you have given permission to a third party for us to share data about you with them
  • To measure and analyze service usage.  When we use third party providers to help us assess how you use the Service, we provide them with non-personally identifiable information about you, where possible.



We do not share personally identifiable information with third parties other than as we note here.  However, we may share your information, including personally identifiable information, in order to

  • Protect or defend CareWindow’s legal rights or those of our business partners, employees, agents, and contractors (including enforcement of our agreements)
  • Protect the safety and security of other CareWindow users, or of the population we serve, including acting in an urgent circumstance
  • Protect against fraud or to conduct risk management exercises
  • Comply with the law, legal process, or legal requests.

In addition, we may share your data, including your personally identifiable data with our successor in interest in the event of a corporate reorganization, merger, or sale of all or substantially all of our assets.

WHAT ARE MY RIGHTS?

  • You can always choose not to provide information, though this may impact your experience on CareWindow.
  • You can add or update information.
  • If you do not wish to receive communications from us, you can tell us that.
  • If you don’t want us to share your personal information with third parties to personalize ads or search results, you can tell us that.
  • You can always delete your account, which will delete all personal information associated with it.

CHANGES TO THIS POLICY

We may change this policy from time to time.  Please check here periodically for updates. If we make material changes to the policy, we will also attempt to notify you about that by email. (So please be sure we have the current one!)  In that case, we will use the email address you provided to us when you registered for the Service.  For users who are part of the CareWindow community at the time of the changes, those changes will take effect thirty (30) days after we have posted the revised policy on this site.  For new users, the changes will take effect immediately.


CareWindow uses Google Maps API(s) and incorporates by reference the Google Privacy Policy.

CareWindow integrates with Facebook and incorporates by reference the Facebook Data Policy.

CareWindow integrates with HubSpot and incorporates by reference the HubSpot Privacy Policy.

WHAT DO I DO IF I HAVE QUESTIONS?

If you have questions, please contact us at:

CareWindow, Inc.

Attn: Privacy Concerns

25 Railroad Square

Haverhill, MA 01832